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  1. Surveys
  2. 2012
  3. October
  4. A
  5. Aspen MIS Survey

Aspen MIS Survey

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Exit Survey »
 
Customer Support:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* How satisfied are you with the overall approach of Aspen's customer service?
* Overall Satisfaction of Technical Support?
* Ability to reach a person?
* Timeliness of initial response to your request?
* Turnaround time for resolving your problem?
* Professionalism?
* Ability to solve the problem?
 
 
Customer Support - Additional Comments:
   
 
 
Ticket System:
Poor Average Execellent
* Overall ease of use?
* Ease of submitting online request?
* Ability to accurately describe issue?
* Intuitiveness of the interface?
 
 
Ticket System - Additional Comments:
   
 
 
Email - How satisfied are you with the following aspect of Email?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* How satisfied are you overall with Aspen email?
* Storage?
* Features?
* Ease of use?
* Junk mail filtering?
 
Email - How satisfied are you with the following aspects of Outlook Web Access (Web Mail)?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Speed?
Features?
Ease of Use?
Reliability?
 
Email - How Important would the following improvements be in improving your email experience?
Important Neutral Not Important
* Faxing through email?
* Increased spam filtering?
* Better virus protection?
* Encrypting email?
 
 
Email - Please let us know if there is anything that would make your email experience better.
   
 
 
General Support - Please rate your satisfaction with how well Information Technology...
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Keeps the IT systems it provides up and running?
* Delivers services on a timely basis?
* Helps you use technology effectively?
* Provides services that are valuable to you?
 
 
General support - Additional comments
   
 
 
Telecommunications - Please rate the following features of Aspen's phone system:
Poor Average Excellent
* Voicemail?
* Conferencing?
* Call forwarding?
* Caller ID?
* Quality of phone calls?
* Overall telecommunication service?
 
 
Telecommuncations - Additional Comments
   
 
 
 
* Data Storage - Do you use your U:\ drive to store your files?
 
Yes
 
No
 
 
* Data Storage - What files are stored on your User Drive (U:\)?
 
 
Data Storage - Additional Comments
   
 
 
 
* Hardware Laptops - Do you use your laptop as your primary workstation?
 
Yes
 
No
 
Hardware Laptops - Please rate the following:
Poor Average Excellent
Speed?
Reliability?
Portability?
 
 
Hardware Laptops - Additional Comments
   
 
Hardware Desktops - Please rate the following:
Poor Average Excellent
* Speed?
* Reliability?
 
 
Hardware Desktops - Additional Comments
   
 
 
Network - Please rate the speed of the following:
Poor Average Excellent
* Printing?
* Internet?
* File Access?
 
 
 
What department do you work for?
 
How long have you been with Aspen?
Less than a yearMore than 50 years
 
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