| |
Dear Downtown Berkeley YMCA Member,
Your satisfaction is a top priority for us. We want to understand your opinions and what you value here at the downtown Berkeley YMCA to ensure that our programs reflect your needs.
Please click on the link below and take 5-10 minutes to complete a member survey. All your responses will be kept confidential, and this survey website is secure. The answers with a * are mandatory and need to be completed to submit your responses.
Please contact our staff at (510) XXX-XXXX if you have any questions about the survey, or any technical difficulties. Thank you for your input.
Sincerely,
Hae Won Rhow
Branch Director |
| |
|
|
|
| |
| * Overall, how satisfied are you with your Berkeley YMCA membership? |
| |
|
|
|
|
| |
| (NOTE TO REVIEWERS: THIS QUESTION ONLY POSED TO THOSE NOT SATISFIED) Please tell us why you are not satisfied. | | |
|
|
|
|
| Please indicate your level of satisfaction with each of the following aspects of the YMCA that you frequently use:
|
|
|
|
|
|
| |
| (NOTE TO REVIEWERS: This question only appears for those who selected classes above) Which of the following classes do you frequently attend (please select all that apply)? |
| |
|
|
|
|
|
| When do you come to the Berkeley YMCA? Please choose the block of time that most closely represents when you come most weeks.
|
|
|
|
|
|
| Approximately how much time do you typically spend at the Berkeley YMCA on the days that you come?
|
|
|
|
|
|
| In a typical month, how often do you use the following modes of transportation when you come to the Berkeley YMCA?
|
|
|
|
|
|
| |
| * What would motivate you to bicycle to the YMCA more often? |
| |
|
|
|
|
|
| |
| * The Berkeley YMCA offers discounted or free parking for its members at the Allston garage next door. Please select each of the following options that you were aware of before taking this survey: |
| |
|
|
|
|
|
| |
| (For those who did not select an option above ask): Does this knowledge of free or discounted parking change your perspective on any of the following (please select all that apply)? |
| |
|
|
|
|
|
| |
| * If parking were free without time restrictions which of the following would change (please select all that apply)? |
| |
|
|
|
|
|
| |
| * (NOTE TO REVIEWERS: This question only appears for those who selected "amount of time would increase" in last question): If there were no time limitations on parking, how much additional time would you spend in your visits to the YMCA? |
| |
|
|
|
|
| |
| * OPTION 1: How important are the following services to you? Please assign numbers to each of the following services to reflect how much you value each service. Your answers combined must total 100. |
| |
| | Values must add up to 100 |
|
|
|
| OPTION 2: We want to make sure our resources go to areas that members value the most. How important are the following to your membership?
|
|
|
|
|
|
| OPTION 3: If the Berkeley YMCA could offer longer parking validation throughout the day (as well as more secure and available bicycle parking---if you want to include that?), how willing would you be to give up the following to help pay for it (OR could you see living without the following, OR are there some of the following items you would be willing to pay for--we could restructure this question if any of these work better)?
|
|
|
|
|
|
| |
| OPTION 4: If the Berkeley YMCA could offer longer parking validation throughout the day as well as more secure and available bicycle parking, how willing would you be to give up the free towel service to help pay for that parking? |
| |
|
|
|
|
| |
| If parking were available for longer periods and/or lower costs, what is the farthest distance you be willing to walk to the Berkeley YMCA? (NOTE: this is a challenging question as one might walk 1 block to save $1, 2 blocks to save $2, etc. To make this perfect would be convoluted and lengthen the survey.) |
| |
|
|
|
|
| |
| How far do you typically travel to the Berkeley YMCA on most days? |
| |
|
|
|
|
| |
| * How long have you been a member of the Berkeley YMCA? |
| |
|
|
|
|
| |
| What type of membership do you have at the YMCA? |
| |
|
|
|
|
| |
| Gender (please see my concerns about this in the accompanying notes) |
| |
|
|
|
|
|
|
|
|
| |
| Please feel free to make any additional comments that you have not yet made. We value your input. | | |
|
|
|
|
| |
| Please select any of the following areas for which you would like to give specific feedback to us: |
| |
|
|
|
|
|
| |
Thank you for taking the time to complete this survey.
We truly appreciate and value your opinions.
Please feel free to contact the Albany YMCA staff if you have any questions or concerns. |
| |
|
|
|
Loading...
