Employee Training Needs Analysis

* First and Middle Name

* Surname

* ID Number

* What is your highest level qualifiaction obtained?

* Gender

Male

Female

* Race

* Disabilities

Yes

No

Other

Please select your current skills level and advise if you require training

	Beginner	Intermediate	Advanced	Expert	Training Required
* Self Development

* Passion and Motivation

* Stress Management

* Team Work

* Performance Standards

* In/Out bound Contact Centre Operations

* Customer Service

* Oral Communication

* Written Communication

* Information Access

* Culture and Diversity in a Contact Centre

* Team Work

* Data Analysis and Problem Solving

* Please carefully consider what skills training you need( specific to your role) which would enable you to exceed your business objectives.

* Please Advise us of the top 5 skills you currently have specific to your role.