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  1. Surveys
  2. 2012
  3. April
  4. M
  5. Mystery Diner
0%
Exit Survey »
 
 
GENERAL INSTRUCTION:

As an agent for ‘Byrne Resources’, you are asked to visit the store on the agreed time and date as detailed in your acceptance email. On entering the assigned restaurant, give the staff member the opportunity to make eye contact. Do not approach any staff member directly. Before dining, have a general meal in mind.
 
 
 
 
GENERAL INSTRUCTION:

As an agent for ‘Byrne Resources’, you are asked to visit the store on the agreed time and date as detailed in your acceptance email. On entering the assigned restaurant, give the staff member the opportunity to make eye contact. Do not approach any staff member directly. Before dining, have a general meal in mind.
 
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
Comment:
 
 
 
How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How helpful were the customer service representatives you interacted with?
 
Extremely helpful
 
Very helpful
 
Moderately helpful
 
Slightly helpful
 
Not at all helpful
 
 
 
How responsive is our company to your needs or questions?
 
Extremely responsive
 
Very responsive
 
Moderately responsive
 
Slightly responsive
 
Not at all responsive
 
 
 
How important was convenience in your decision to use our company ?
 
Extremely important
 
Very important
 
Moderately important
 
Slightly important
 
Not at all important
 
 
 
Compared to our competitors, how does our product quality compare?
 
Much better
 
Somewhat better
 
Slightly better
 
About the same
 
Slightly worse
 
Somewhat worse
 
Much worse
 
 
 
Compared to our competitors, how does our service quality compare?
 
Much better
 
Somewhat better
 
Slightly better
 
About the same
 
Slightly worse
 
Somewhat worse
 
Much worse
 
 
 
Compared to our competitors, how do our prices compare?
 
Much more reasonable
 
Somewhat more reasonable
 
Slightly more reasonable
 
About as reasonable
 
Slightly less reasonable
 
Somewhat less reasonable
 
Much less reasonable
 
 
 
Overall, how satisfied are you with the employees at our company?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Neither satisfied nor dissatisfied
 
Slightly dissatisfied
 
Moderately dissatisfied
 
Extremely dissatisfied
 
 
 
How well did the representatives of our company answer your questions?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
How professional is our company to interact with?
 
Extremely professional
 
Very professional
 
Moderately professional
 
Slightly professional
 
Not at all professional
 
 
 
Do you like our company, please select the most appropriate:
 
Like a great deal
 
Like a moderate amount
 
Like a little
 
Neither like nor dislike
 
Dislike a little
 
Dislike a moderate amount
 
Dislike a great deal
 
 
 
Overall, how did this event meet your expectations?
 
Much better than expected
 
Somewhat better than expected
 
Slightly better than expected
 
About what was expected
 
Slightly worse than expected
 
Somewhat worse than expected
 
Much worse than expected
 
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