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  5. ShopMyExchange ~ HomeDirectUSA Delivery Questionna

ShopMyExchange ~ HomeDirectUSA Delivery Questionna

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* Did you find all the information you needed in making this purchase at www.shopmyexchange.com?
 
Yes
 
No
 
 
 
Comments/Suggestions:
   
 
 
 
* Did you contact the Exchange customer service department prior to making your decisions?
 
Yes
 
No
 
 
 
* Was the customer service agent able to answer all of your purchase questions and did they explain the delivery options and process adequately?
 
Yes
 
No
 
 
 
Comments/Suggestions:
   
 
 
 
* Did you use the HomeDirectUSA online scheduling tool to select your preferred delivery date?
 
Yes
 
No
 
 
 
Comments/Suggestions:
   
 
 
 
* Was a pre call made to schedule your delivery?
 
Yes
 
No
 
 
 
* Please tell us why you choose 'No':
   
 
 
 
* Were your items unpacked and put into place?
 
Yes
 
No
 
 
 
* Please tell us why you choose 'No':
   
 
 
 
* Was the delivery completed in a timely and professional manner?
 
Yes
 
No
 
 
 
* Please tell us why you choose 'No':
   
 
 
 
* Were you satisfied with the condition of the items you received?
 
Yes
 
No
 
 
 
* Please tell us why you choose 'No':
   
 
 
 
* Would you rate the delivery service as excellent?
 
Yes
 
No
 
 
 
* Please tell us why you choose 'No':
   
 
 
 
* Do you feel that the shipping charges were satisfactory based on the level of service received?
 
Yes
 
No
 
 
 
Comments:
   
 
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