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2012
April
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How satisfied are you with regarding the following items?
PRODUCT
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Not Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, customer service etc)
Overall, how satisfied are you with [PRODUCT]?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...
Much better
Somewhat better
About the same
Somewhat worse
Much worse
Don't know or never used
How likely are you to recommend [PRODUCT] to others?
Definitely will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely will not recommend
Never Used
Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?
Very Unlikely
Unlikely
Somewhat Unlikely
Very Likely
Extremely Likely
Overall, how satisfied are you with [PRODUCT]?
Very Unsatisfied
Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
What recommendations would you offer for improving [PRODUCT]?
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