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2012
April
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Dear Customer:
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Manager
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact: -
Company Name
Address 1
Address 2
City, State, ZipCode
How long have you used [SERVICE]?
Less than one month
1 to 6 months
6 months to a year
1 to 3 years
Over 3 years
Never
Other
How often do you use [PRODUCT/SERVICE]?
Daily
Once/week or more
1 to 3 times a month
Once/month
Every 2-3 months
2-3 times a year
Other
Overall, how satisfied are you , with [PRODUCT/SERVICE]?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How likely are you to use/purchase [PRODUCT/SERVICE] again?
Very likely
Probably
Maybe
Probably not
Definitely not
Never used
Would you recommend [PRODUCT OR SERVICE] to others?
Definitely
Probably
Maybe
Probably not
Definitely not
Never used
What recommendations would you offer for improving [PRODUCT/SERVICE]?
Thank you for your feedback.
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