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Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode

 
 
 
How long have you used [SERVICE]?
 
Less than one month
 
1 to 6 months
 
6 months to a year
 
1 to 3 years
 
Over 3 years
 
Never
 
Other
 
 
 
 
How often do you use [PRODUCT/SERVICE]?
 
Daily
 
Once/week or more
 
1 to 3 times a month
 
Once/month
 
Every 2-3 months
 
2-3 times a year
 
Other
 
 
 
 
Overall, how satisfied are you , with [PRODUCT/SERVICE]?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
 
 
How likely are you to use/purchase [PRODUCT/SERVICE] again?
 
Very likely
 
Probably
 
Maybe
 
Probably not
 
Definitely not
 
Never used
 
 
 
Would you recommend [PRODUCT OR SERVICE] to others?
 
Definitely
 
Probably
 
Maybe
 
Probably not
 
Definitely not
 
Never used
 
 
 
What recommendations would you offer for improving [PRODUCT/SERVICE]?
   
 
 
 
Thank you for your feedback.
 
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